I've lost count on how many days are we already in our 17-day training because of how hectic and erratic our schedule is. Our trainer and our mentor-in-charge are not even synchronized with our skeds that it's confusing to us. And yes, people have continued to disappear from our batch. We're down to 11 now. So far, 8 have gone, and a lot are planning to leave. I'm still one of those planning to leave, at the same time, I want to stay because as we got to take more calls, the more we're becoming familiar with everything. The quality standards are just so strict, and a whole lot different from all the call centers I've been with, not to mention the erratic policies implemented by the guards. I will not even start ranting about the guards. To quote a fellow teacher before, "Early in the morning, they make my blood boil."
Right now, we're doing better compared to the first days of taking calls. We're starting to get the hang of the calls, but we're still struggling. Struggling since there are a lot of issues we are not familiar with, and struggling since we don't have any pay or even an allowance yet. I am struggling because I have a lot of responsibilities, financial responsibilities. *sigh*
We'll have our last shift for the week a few hours from now and I have only slept for 3 hours. My mom woke up when she arrived to carry all the grocery bags she brought, and now I can't sleep. No, I don't have insomia and yes, I easily fall asleep. I just have a hard time sleeping once I'm already awake and my brain starts to run at full speed again. And having to report later during our technical class is not helping either.
*sigh*
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